Client Responsibilities: It is the responsibility of the event client to complete the following duties: Make payments on time as per agreement with Broome Florist. Submit all changes that affect the duties of the florist, in an email, to Broome Florist, no later than 14 days before an event. The client assumes all responsibility for the condition of the event flower order, and other hired and purchased goods, after delivery or pickup. Agrees to all terms, conditions and policies as outlined below. Acceptance of Terms and Conditions By booking an event with Broome Florist and paying the 30% non-refundable booking fee required, the client hereby unconditionally accepts the terms and conditions listed. Broome Florist Terms and Conditions may be changed without notice. Consultations, quotes & wedding planning help After client completion of the wedding consultation form, Broome Florist will supply a quote based on requirements and photos. Quotes can be changed a maximum of two (2) times before a deposit or a $50 per hour non-refundable consultation fee is required.
Payment information The preferred method of payment to Broome Florist is via direct debit or credit card. Broome Florists bank details can be found at the bottom of each invoice. Cash payments are also accepted. Cheque payments are not accepted. Broome Florist requires an upfront 30% non-refundable booking fee, before securing your event. This deposit is non-refundable under any circumstance. Broome Florist cannot hold a date without this booking fee payment & the date will remain available to other possible clientele. Final payment of the balance of the client’s invoice is to be received approximately 4 weeks prior to the event date. Broome Florist is not responsible for contacting or reminding the client of the final payment date. Broome Florist will not order the event flowers or complete any arrangements without final payment. Delayed final payment, resulting in a late flower order, may result in missing out on the desired flower varieties. Broome Florist will not be held accountable for disappointment or dissatisfaction due to substitution caused by late payment. Event flowers will not be delivered unless the final payment is made. Failure by the client to make the final due payment as per invoice due date is sufficient to cause Broome Florist to cancel the event. Vases & Props The client is responsible for the safety and cleanliness of any items hired from Broome Florist. This may include but is not limited to, vases, candleholders, glassware and framework for floral installations. It is the responsibility of the client to ensure the safe return of any and all hired items to Broome Florist. Broome Florist holds no responsibility for outsourced items either purchased or hired by the client from another vendor or business. The client is responsible for the cleanliness or removal of stickers & packaging from their own items supplied to Broome Florist. If Broome Florist is required to clean, remove stickers or packaging from the items, there will be a cleaning fee of $50 per hour charged. Floral Installations and Permissions It is the responsibility of the client to liaise with their chosen event venues regarding the construction of floral installations and hired items that may cause damage. This includes but is not limited to items such as open flame candles, stakes into the ground (particularly grass) and hanging instalments on existing beams and structures. The responsibility remains with the client to seek permission on behalf of Broome Florist to complete any hanging, suspended or other uncommon floral installations at the event venue. Broome Florist will not be held responsible or liable for any instances where work cannot be completed due to a lack of permission or lack of safety at the venue. Photography & Exclusivity Broome Florist retains the right to photograph finished work which may be used in self-promotion, advertising, magazine submissions & other publications related to event advertising. Broome Florist agrees to hold off from uploading any images to social media until after the event start time. Broome Florist shall be the exclusive florist retained by the client for the purpose of providing floral design and flowers at their event. Setup and Delivery Set up and delivery fees vary depending on area and work involved. Broome Florist reserve the right to refuse set up of certain areas or beaches that are difficult or unsafe to access. It is the client’s responsibility to check if permits are required at their event location. It is also the client's responsibility to check tide times & accessibility to the event location.
Collection of hired props is included in the setup price within the Broome & Cable Beach area, including homes and resorts. Broome Florist is not responsible for the removal and relocation of hired items during the event. It is the client’s responsibility to ensure the items are left at the final event location for collection after the event. Cancellation and Refund Policy In the unfortunate event that your wedding is cancelled, Broome Florist requires a minimum of 30 days notice from the client. All cancellations are to be made in writing from the client to Broome Florist by way of email. Broome Florist has a cancellation fee of $500 which may or may not be instated under the circumstances of the cancellation. On cancellation of your event; the client will receive a refund of the balance of monies paid, less the non-refundable 30% booking fee amount, less the cancellation fee of $500 if applicable, less any non-perishable items purchased on behalf of the client for their event (such as vases, ribbons and other non perishable items). Additionally, a fee of $50 per hour for time incurred in meetings, mock-ups, emails, planning and sourcing made by Broome Florist for the event will be applied. These additional costs are considered liquidated damages to Broome Florist in the event of a terminated event by the client within 30 days of their event. Refunds will not be given for minor changes in floral type or appearance. Desired flowers may need to be substituted or have a different appearance to expectations; this is the implication of working with natural and perishable items. Strictly no refunds are extended to the client on orders cancelled within 60 days of the event. There are no refunds for cancellations of individual items within 60 days of the event. Flowers for those items will be utilised to upgrade the arrangements going ahead.